Circumstance 1: The phone shows "Wait logon......"all time.
Reason 1: Incorrect connection of network port or abnormal IP addresses distribution of
network devices.
Check Ethernet cable connects to the LAN port properly. Make sure there is no problem with the
Ethernet cable.
Reason 2: Default network setting does not match the network.
If your network using PPPoE (eg. ADSL user), please disable DHCP and enable PPPoE. Set
PPPID and PPPIN correctly. Save the setting and restart the phone. Refer to the user manual for
detailed setting instruction.
Reason 3: If using DHCP to acquire IP, but the network does not support DHCP(automatic
form) or distributed IP by network devices failed.
Go to Menu "TCP/IP" Settings and select Local IP. If the value of Local IP is 0.0.0.0, no IP has
acquired.
Please check whether your network support DHCP. If it does, set your phone IP as static IP address manually. Refer to user manual for setting instruction. If you confirm the network does support DHCP, it probably the problem of distributed IP by network devices failed. Refer to Circumstance 2, 3, 4 for details.
Reason 4: Network restriction
Your ISP or network administrator may restrict the MAC addresses of network devices. It restricts
the connection of not permitted devices. Contact your ISP or network administrator for solution.
Reason 5: The network disconnection causes login failed.
Restart your phone to solve this problem.
Reason 6: Incorrect setting or no setting of the server of service carrier.
Go to Menu "Account Settings" and select "Service Address". Check whether the server of service
carrier is set correctly. If your "Account Settings" menu has no "Service Address", but has "GK
Zone", ignore Reason 6.
Reason 7: Firewall may exist in your network or you use network devices or software with
firewall function.The firewall chops the communication.
Please first inquire your agent to get server IP, then contact your ISP or network administrator to
cancel the following restrictions: the restriction that data sent from UDP2000 port of phone IP to
UDP1719 port of server IP; the restriction that data sent from UDP1719 port of server IP to
UDP2000 port of phone IP.
If all the above are no problems at all. Please contact your network administrator to check whether the network is usable.
Circumstance 2: The phone screen shows "Security deny" at first and shows "Wait Logon" after a few sec.
Reason: One or more incorrect settings in your phone settings User Name, Phone Number and
Password.
Check whether User Name, Phone Number and Password are corrected. Please input correct
information, save settings and restart the phone.
Circumstance 3: The phone screen shows "Account is using" at first and shows "Wait Logon" after a few sec.
The account is using. It may cause by the sudden network disconnection during previous phone restarting or phone in using. Wait for approximate 5 mins and login again.
Circumstance 4: The phone screen shows "Unknown failed" at first and shows "Wait Logon" after a few sec.
Reason: Firewall may exist in your network or you use network devices or software that with firewall functions. The firewall chops the communication.
Please first inquire your agent to get server IP, then contact your ISP or network administrator to cancel the following restrictions: the restriction that data sent from UDP2000 port of phone IP to UDP1719 port of server IP; the restriction that data sent from UDP1719 port of server IP to UDP2000 port of phone IP.
Please report the above to the network administrator and require him to open the correspondent ports and firewall.
If all the circumstances are confirm as no problems and your phone still cannot login, contact your agent for technical support.
